All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
In the event of a high volume of orders or delays due to supply chain issues, processing times may be extended. If this occurs, we will notify you by email.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery timeframes:
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United States: 5–10 business days
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International orders: 7–15 business days (depending on location)
Delivery delays may occasionally occur due to customs, carrier issues, or unforeseen circumstances.
Shipping Confirmation and Order Tracking
You will receive a shipping confirmation email with tracking information once your order has shipped. Tracking numbers will be active within 24–48 hours.
Customs, Duties, and Taxes
TheraProLight is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, customs) are the responsibility of the customer.
Damages and Lost Packages
TheraProLight is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
To expedite a claim, save all packaging materials and damaged goods before filing.
International Shipping Policy
We currently ship worldwide. However, delivery times may vary significantly based on your country’s customs clearance procedures.
Returns Policy
Please refer to our Refund Policy for information on returns and exchanges.
📍 Return Address:
Affiliate Ecom LLC
5830 E 2nd St, Ste E 7000
Casper, WY 82609
United States of America
📧 Customer Support: help.theraprolight@gmail.com