Our return policy lasts 14 days from the date of delivery. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange, except at our discretion under specific circumstances.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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It must also be in its original packaging.
Certain types of items are non-returnable, including:
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Perishable goods (e.g., food, flowers)
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Newspapers or magazines
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Intimate or sanitary products
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Hazardous materials
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Flammable liquids or gases
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Gift cards
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Downloadable software
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Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Partial Refunds (if applicable)
Partial refunds may be granted in the following cases:
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Books with obvious signs of use
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Opened CDs, DVDs, VHS tapes, software, video games, or vinyl records
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Any item not in its original condition, damaged, or missing parts for reasons not due to our error
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Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied automatically to your original method of payment within 3–5 business days, depending on your bank or card provider.
Late or Missing Refunds
If you haven’t received your refund yet:
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Recheck your bank account.
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Contact your credit card company, as it may take some time before your refund is officially posted.
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Contact your bank, since processing times vary.
If you’ve completed all of the above and still have not received your refund, please contact us at help.theraprolight@gmail.com.
Sale Items
Only regular-priced items may be refunded. Sale or discounted items are non-refundable.
Exchanges
We replace items only if they are defective or damaged.
If you need to exchange an item for the same product, send us an email at help.theraprolight@gmail.com and ship your item to our registered office address:
Affiliate Ecom LLC
5830 E 2nd St, Ste E 7000
Casper, WY 82609
United States of America
Shipping Returns
To return your product, mail it to:
Affiliate Ecom LLC
5830 E 2nd St, Ste E 7000
Casper, WY 82609
United States of America
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You will be responsible for paying your own shipping costs for returning your item.
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Shipping costs are non-refundable.
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If you receive a refund, the cost of return shipping will not be included.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Restocking Fee
A 15% restocking fee applies to all approved returns. If your return is accepted, 85% of the total purchase amount will be refunded to your original payment method.
📧 For questions regarding refunds and returns, please contact us at: help.theraprolight@gmail.com